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Pearson lockdown browser mac os x#
Pearson lockdown browser install#
Pearson lockdown browser zip file#
Pearson lockdown browser update#
Pearson lockdown browser software#

Document any issues, including taking a photo of errors with your phone, to send to your instructor or to the ITS Support Center. Trying another computer is often the quickest solution. Respondus maintains a searchable list of errors and fixes.

When taking a test on campus, do not use MASON Wi-Fi, connect to eduroam instead.

Refer to the earlier step above to resolve. If you do not see the Help Center icon, this indicates your anti-virus or firewall settings are blocking. Work with this live chat assistant to troubleshoot. Once you click "It's not working," a live chat option will appear.

For webcam issues, access your course in Lockdown Browser, then click the Help Center button at the top toolbar.

If you get a spinning wheel when waiting for your webcam to display, another program on your computer may still control the camera or microphone.

Pearson lockdown browser software#

Your network/internet connection may be blocking the software - try another network. Confirm the time and time zone are correctly set on your computer. Try temporarily turning anti-virus and firewall programs off (or and then opening Lockdown Browser. Errors such as “0x-AWS-xxx Unable to connect to Respondus Server (AWS)” or "Connecting to the media server, please wait." have a few potential causes.If you receive the error “There is a problem with the settings for this exam” your instructor may need to fix this on their end.If you have multiple monitors, unplug the second monitor.Uninstall and reinstall Lockdown Browser.Restart your computer and close all applications before starting Lockdown Browser.

Pearson lockdown browser update#

Update to the latest version – select About from the top of the program.

Respondus Data Privacy Overview Troubleshooting Steps The version will be displayed, and you will be able to download a newer version if one is available. To verify you are running the latest version, start Respondus LockDown Browser and select About from the toolbar, and then click Check for Update. Additional Information and Troubleshooting

Please read all instructions as your instructor may require a password to enter the test.

If your test requires Monitor (webcam recording) additional information is available here. Your instructor may provide you with a practice quiz to test your system before your exam. When you click on the icon, it will open directly to myMason/Blackboard, where you can log in and find your course. Look for the LockDown Browser icon or look in your computer's application folder. Locate and double-click the downloaded file to start the setup process and follow on-screen instructions. Log in to, The bottom of the Home page and in the Tools menu has the link to download the software.įollow the on-screen prompts to download the correct Respondus browser for your computer (Windows or Mac). (Note: most tests do not support iPads - contact your instructor) Step 1

Pearson lockdown browser install#

Jump to Troubleshooting Tips » Install the LockDown Browserįor Mac, PC, and Chromebook.

Instructors choose if a Blackboard test requiring LockDown Browser also requires a webcam. The LockDown Browser application only needs to be installed one time on a computer. If a test in Blackboard says Requires Respondus LockDown Browser, you cannot take the test using a standard browser such as Safari, Firefox, Chrome, or Edge. Learn more about the LockDown Browser in our Instructor and Student Help.The Respondus LockDown Browser application is a separate browser that your instructor may require to take a test in Blackboard.

Pearson lockdown browser zip file#

Double-click the downloaded zip file to extract the package file.

Pearson lockdown browser mac os x#

Download the Mac OS X 10.6 or later installation file.Ģ. To install LockDown Browser on Mac OS X 10.6 or later:ġ. Run the installation file and follow the instructions.

Download the Windows installation file.Ģ. To install LockDown Browser on Windows XP or later:ġ. Note: Chrome does not indicate that the page cannot be opened but nothing happens when you try to access LockDown Browser. If you do not see a confirmation page - you might see a browser message that it cannot open the address associated with the LDB protocol - install LockDown Browser as described below. If LockDown Browser is installed correctly, you will see a confirmation message that the WebAssign LockDown browser is successfully installed on your computer. Please n ote: You cannot download and open LockDown Browser assignments from an iPad, Linux/UNIX computer or Chromebook.Ĭlick the Test LockDown Browser Installation button below to see if LockDown Browser has been installed on your computer. WebAssign LockDown Browser can be installed and used on computers that are running either Windows XP or later or Mac OS X 10.4 or later.